These general conditions of sale apply between:

Sarl the twenty-seven operator the Montblanc franchise shop Monaco

Headquarters: 5 Avenue Princesse Alice - Palace, 98000, Monaco, France

Under number 11 S 05414

Trade and Industry Directory of the Principality of Monaco

IntraCommunity VAT No.: FR000090968

Phone. : +377 97 97 31 05 from Monday to Saturday from 09:30 to 19h.


Hereinafter twenty-seven


Any natural or legal person visiting or making a purchase via the website.

Here we do

Article 1: Object

These conditions of sale aim to define the remote sales modalities between SARL on the twenty-seven and the user, order, payment and delivery. They regulate all the steps necessary for the passage of the order and ensure the follow-up of this order between the Contracting Parties.

At the date of the order, the user recognizes having read the general conditions of sale set out below and declares to accept them without reservation. The validation of the order is irrevocable acceptance of the general conditions of sale.

1.1 Only people (eighteen years old), enjoying the legal capacity to conclude contracts and (c) living in metropolitan France, Belgium or Luxembourg can order products through the customer service or on the site Web. If you have not reached the age of majority or if for another reason you do not enjoy the legal capacity to conclude contracts, one of your parents or guardian will have to place your order on your behalf, and Approve these Terms and Conditions of Sale. Any order placed in violation of this article will be considered null and void.

1.2 SARL The twenty-seven offers on sale on products and practice its own e-commerce activity exclusively for end-users who are end-users.

By "Consumer (s) Final (UX)", we designate any natural person who operates for foreign purposes to any business or professional activity that may be practiced. If you are not a "final consumer", we invite you to refrain from concluding commercial transactions on

By passing an order through the customer service or on the website, you declare and guarantee to be a final customer in good faith and that you will not deliver, will not distribute in any other way of Montblanc products, nor N ' Buy Montblanc products for commercial purposes or in any commercial purpose.

Given the commercial policy described above, SARL on the twenty-seven reserves the right not to respond to orders from anyone who would not be a "final consumer" or a major person, for example if SARL Twenty-seven has reason to believe that an order has been violated by its trade policy and these terms and conditions of sale

Article 2: Offer

2.1 On, the products offered for sale are those on the site on the day of its consultation by the user. We exclusively propose articles bearing the Montblanc brand. We supply our stocks directly from the Montblanc House. They are offered on our site within the limits of available stocks.

2.2 The Montblanc brand does not sell second-handed products, defective or quality lower than market standards.

2.3 The essential characteristics of the products are presented on in the descriptions of each of the product cards. The images and colors of the products put on sale on could not, however, correspond to the actual colors under the effect of the Internet browser and the screen used by the user.

All items sold on are covered by a guarantee of twenty-four (24) months in the event of a lack of conformity, as provided for by the legislation in force. The user will have to inform SARL on the twenty-seven of the existence of a default of conformity within two (2) months from the day you have noted that the lack of conformity.

Please contact our customer service.

If an article presents a compliance defect, you can either have it repaired or have it replaced. If these solutions are impossible to practice or seem disproportionate, you can ask SARL on the twenty-seven to apply an appropriate reduction on the purchase price or require a retraction of the order.

Article 3: Price

3.1 SARL The twenty-seven applies the public price recommended by Montblanc.

The prices are presented in Euros TTC (all taxes included), excluding delivery charges that remain the responsibility of the user, unless mentioned or special condition.

3.2 The products are charged on the basis of the tariffs in force at the time of the order registration. Product prices are regularly updated. The user is invited to check the final sales price before finalizing his order.

3.3 Orders that must be delivered to addresses in countries not included in our delivery zones may not be accepted (see Article 6: Terms and Delivery Deadlines - Shipping costs)

Article 4: Payment

4.1 The payment can be made by bank transfer thanks to the online payment system of our partner Stripe, provided that it reaches us within 3 working days according to the validation of the order. Bank details will be sent to the confirmation of the order. The order is unlocked only after effective reception of the transfer by our bank. For information on the safety of online payments, see section 5 below.

As part of the fight against credit card fraud, SARL on the twenty-seven reserves the freedom to verify the personal data provided by the customer and to adopt the measures deemed necessary so that the person whose bank account is debited Either the one that has passed the order, and to avoid any fraudulent use of credit card numbers.

With this in mind, the customer will be submitted when purchasing a 3-D Secure check, the secure Internet payment protocol, which will allow him to confirm the property of his Visa or MasterCard credit card.

4.2 Payment may also be made by bank check that must be issued by a bank domiciled in metropolitan France and be worded at the Order of the SARL on the twenty-seven Montblanc Monaco. It must be denominated to the name, first name and customer address having passed the order on the site. Otherwise, SARL will reserve the right to refuse any non-compliant check and cancel the order.

The check must reach 3 working days following the validation of the order at the following address:

Sarl twenty-seven

Montblanc Shop

5 Avenue Princess Alice - Palace

98000, Monaco

The order is unlocked only at the expiration of the delay of banking unavailability, or 21 days after its effective cashing.

4.3 Payment may be made by PayPal.

The invoice for the order is sent to the mailbox of the user.

4.4 The payment in 3 times can be carried out via ALMA. This option is available from 100 € of purchase and the ceiling amounts up to 4000 €. Beyond, please use one of the previous payment methods.

If you pay your order in several times, you agree to Alma's Customer Terms and Conditions. As well as the special conditions Alma for the customers of the twenty-seven Montblanc Monaco.

Article 5: Online payment security

Payment is fully secure on our site with the online payment system of our Partner Stripe, level 1 Certified PCI / DSS payment solution (the highest level of security for paying online.) Bank card data that You enter our site are encrypted and never circulate in the internet. In addition, they are only dealt with by Stripe and are never in our possession. When you type your card number to make your purchases on our site, it is not at SARL on the twenty-seven but in Stripe that you pass them. Stripe continually undertakes to use the data only for the limited objectives described in their privacy policy (see below)

The user must enter the number of his credit card as well as his expiry date. During the different exchanges between the user's PC and the payment server, the data never circulate clearly on the network but are encrypted thanks to the SSL protocol. The data entered therefore remain confidential; They are automatically encrypted and communicated directly to the bank.

To fight against fraud, you will be redirected on the 3D Secure check page when payment. A confidential code will be sent by message on your mobile number, this code will be necessary to confirm that you are the owner of the payment card and thus finalize your order.

The payment of the user will be validated only after verification of the stock and / or delivery time.

SARL The twenty-seven reserves the right to refuse to make a delivery or to honor an order from a consumer who would not pay completely or partially a previous order, or with whom a dispute relating to the payment would be Classes.

SARL The twenty-seven reserves the right not to accept an order from a doubtful or unidentifiable source.

Article 6: Conditions and delivery times - Shipping costs

1. Delivery in Metropolitan France + Monaco:

. Colissimo followed 48-72h as of the shipment from Monday to Saturday for refills and ink cartridges, as well as other small products: 6,90 € for a basket of less than 50 € TTC

. Colissimo followed 48-72h: free beyond 50 € TTC

· Chronopost 24h from the expedition from Monday to Saturday: 9,90 €

2. Delivery in Belgium:

· Chronopost Express International: 24h to 48h as of the expedition from Monday to Saturday: 9,90 €

3. Delivery in Switzerland:

· Chronopost Express International: 24h to 48h as of the expedition from Monday to Saturday: 19,90 €

4. Delivery in the Netherlands:

· Chronopost Express International: 24h to 48h as from the expedition from Monday to Saturday: 25 €

5. Delivery to the International:

· Chronopost Express International: 24h to 48h as of the expedition from Monday to Saturday: 45 €

6. General provisions:

The orders validated before 13 hours from Monday to Friday will be shipped the same day. Beyond that, they will be shipped the first working day.

The above delivery times are based on the shipping date of the goods. Saturdays, Sundays and holidays (including those specific to Alsace Moselle) are to be added to the initial delivery time.

The liability of SARL on the twenty-seven can not be engaged in case of delivery delay, for any reason whatsoever. In accordance with the legal provisions, in case of delivery delay of more than 7 days, you benefit from the possibility of canceling your order within 60 working days. Where appropriate, if the delivery of the product takes place after the cancellation, we will proceed to the reimbursement of the product and the costs go; And this upon receipt of the product by us and in its original condition, the parcel does not have to have been opened. Please note, however, that as part of the return of the package, return costs are the responsibility of the user.

When receiving your package, it is imperative to check the general condition of the package.

The user must notify the carrier and sarl on the twenty-seven all the reserves on the delivered products (for example: damaged parcels, already open, etc.). If the products were damaged, we advise you to refuse delivery. If so, the user will have to inform SARL on the twenty-seven in writing within a maximum of 48 hours from the refusal.

Article 7: Retraction and modalities of return

In accordance with the legislation in force, you have a withdrawal period of 14 days from the date of receipt of the parcel to retract its order.

The user will be able to contact SARL on the twenty-seven in order to obtain a return agreement. The return expenses remain the responsibility of the user who will serve because SARL can not be responsible for loss or theft.

After this 14-day withdrawal period, the delivered products will be deemed to be compliant and accepted by the client, and SARL on the twenty-seven reserves the right to refuse the exchange, reimbursement or having it.

Exception with the right of withdrawal:

The exercise of the right of withdrawal is excluded for the following contracts:

- Contracts for the supply of goods that have been descented by the consumer after delivery and can not be returned for hygiene or health protection reasons.

For more information, see the retraction and return page

To exercise the right of withdrawal, you must notify us of your retraction decision of this contract by means of a declaration devoid of ambiguity (for example, letter sent by mail, or e-mail) by post at the address SARL The twenty-seven Avenue Princess Alice - Palace, 98000, Monaco, by phone at +33 4 97 06 16 66 or by email at You can use the withdrawal form model but it is not mandatory.

In order for the withdrawal period to be respected, it is sufficient that you transmit your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

CAUTION: In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal is excluded if you have purchased personalized products or in the case of seal items that have been opened after delivery and which can not returned for health or hygiene reasons.

Article 8: Protection of personal data

The information of the nominative information collected as part of the distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the establishment of invoices. This information is strictly confidential and are only intended for SARL on the twenty-seven

In accordance with Law No. 78-17 of 6 January 1978 on computing, files and freedoms, the treatment of the nominative information collected on the site has been declared to the National Commission. Computer and freedoms. The user has a right of access, modification, rectification and deletion of data. To exercise this right, the user will have to contact SARL on the twenty-seven by email or by sending a letter to the following address: SARL on the twenty-seven - 5 Avenue Princess Alice - Palace, 98000, Monaco.

Article 9: Responsibility

Any entry error regarding prices, availability or wording is independent of the will of SARL on the twenty-seven. If so, the user will be notified as soon as possible by email or by telephone, and the order will not be definitively validated only after agreement of the latter.

SARL The twenty-seven is subject to a simple means of means of all stages of access to the site, the order, delivery process, delivery or subsequent services. The liability of SARL on the twenty-seven can not be validly sought in the event of harm arising from the use of the Internet, including the presence of an outside virus.

In addition, SARL on the twenty-seven can not see its liability incurred in case of force majeure or fortuitous does not allow the proper execution of orders, and in particular in the event of a strike of postal services.

Article 10: Modification and update

The general conditions of sale are modified regularly and in particular consideration of any normative changes. The new general conditions of sale will apply to their date of publication * on

* Updates made on 13/01/2020 to date.